SUNSTORM SUPPORT FAQs
We currently have over 80 games on iOS and over 20 games on Android. Visit our games page here to see what games are available in each app store.
Most of our games are free to play with the ability to make in-app purchases to unlock all of the fun content available. Some games also allow you to make purchases to get additional currency, to turn off ads, and turn on kids mode.
On iOS devices, when you tap content available for in-app purchase, a popup will display how much the item costs and prompts you to confirm. If you tap confirm, you'll then be prompted for your iTunes password. Once entered, your purchase has been made. Please note that Apple saves your password for 15 minutes so if you continue to confirm purchases within that window, your purchase will be made instantly.
On your iOS device, go to Settings, select Notifications, and then choose the game. Within those settings, you can adjust your notification selections.
If a game is crashing, we strongly recommend that you reboot your device before playing the game. To reboot, hold down the button on the top of the device AND the large round 'home' button at the same time until you see the Apple logo appear on the screen. Then release both buttons.
If you continue to see crashes with the game, please submit your issue to us using the support form on this page. Give us as much specific information as possible! Does is quit abruptly and return to the home screen? If not, what else is happening? What is the state of your game (level, money, items on the screen)? What type of device do you have? What version of the operating system is running? What game version is running? Follow these directions, give us a crash report and be part of the solution!
To get a crash log from your device, connect it to your computer, and locate the file in the following folders depending on your operating system:
Mac OS X: ~/Library/Logs/CrashReporter/MobileDevice/
Windows XP: C:\Documents and Settings\\Application Data\Apple computer\Logs\CrashReporter\
Windows 7 or Vista: C:\Users\\AppData\Roaming\Apple computer\Logs\CrashReporter\MobileDevice\
When you download a Free or buy a Paid game, you own it forever. So, you can delete the game and download it again at anytime without another charge. You can also install the game on another device as long as that device is registered to the same iTunes account.
When you buy a pack such as 'Unlock Frostings' or 'Super Sprayer', you own it forever. Sometimes you will delete and install the game again, or install the game on a new device. When you do this, you must RESTORE the purchase to unlock all the items you bought in the past. Look for a 'Restore Purchases' button to unlock all the items you own. If an app doesn't have a 'Restore Purchases' button, you can simply buy the IAP / Content pack again, and you will not be charged again.